Frequently Asked Questions

Everything you need to know about our sustainable electronics and services.

What is the standard shipping time for orders?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days depending on your location, with tracking information provided via email.

Do you offer a warranty on your electronic products?

Yes, all EcoFlow devices come with a comprehensive 24-month limited warranty that covers manufacturing defects and hardware malfunctions.

What is your return policy for open-box items?

We offer a 30-day money-back guarantee. If you are not satisfied, you can return the item in its original packaging. Please note that a restocking fee may apply to opened electronics.

How does EcoFlow ensure the sustainability of its products?

We prioritize recycled components, energy-efficient processors, and plastic-free packaging to minimize our environmental footprint without compromising performance.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Affirm for larger purchases.

Do you provide international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country.